ตำแหน่ง Snr. Solution Support

บริษัท Power Vision Co., Ltd

ที่อยู่บริษัท 62,64 รังสิตปทุมธานี 14 ต.ประชาธิปัตย์ อ.ธัญบุรี จ.ปทุมธานี 12130

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibilities:
• I work as program consultant, giving advice about how to user the program and how to solve the problem to make the users use the program efficiently.
• Setting training program for users by simulating the real situation of using the real program to see if the customer can use the program proficiently.
• Helping the users fix the wrong and problem, finding the main causes, recommending the way to protect the wrong, and finally create the confident to users that the same problem will never happen again in the future.
• Testing the program in case there’re many features, module newly created or modified from specialized programmer.
• Setting up the program (Implement program) by surveying from the users need and condition and business process.

ตำแหน่ง IT Application Support (SAP HCM)

บริษัท Boon Rawad Brewery Co., Ltd.

ที่อยู่บริษัท 999 ถ. สามเสน แขวงถนนนครไชยศรี เขตดุสิต กรุงเทพมหานคร 10300

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibilities:
• Support and consulting human resource management system (SAP HCM Module OM, PA, TM, PY)
• Summary report concluded license authorization Operating System HCM HR Admin and ESS / MSS.
• I work as program consultant, giving advice about how to user the program and how to solve the problem to make the users use the program efficiently.
• Setting training program for users by simulating the real situation of using the real program to see if the customer can use the program proficiently.
• Helping the users fix the wrong and problem, finding the main causes, recommending the way to protect the wrong, and finally create the confident to users that the same problem will never happen again in the future.
• Testing the program in case there’re many features, module newly created or modified from specialized programmer.
• Setting up the program (Implement program) by surveying from the users need and condition and business process.

ตำแหน่ง Customer Experience Manager

บริษัท eUnite System Co., Ltd.

ที่อยู่บริษัท 89 Ratchadaphisek Rd, Din Daeng, Bangkok 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibilities:
• Implement & Support HRIS @Core, @work All Module
• Set up and maintain the store atmosphere according to seasonal themes and festivals to ensure a dynamic and welcoming environment for customers.
• Organize engaging events that attract tourists, such as seasonal fruit buffets, Thai dessert showcases, and other culturally relevant experiences to enhance customer engagement.
• Schedule and coordinate performances in-store to enhance the customer experience and create an enjoyable shopping atmosphere.
• Oversee customer service and ensure the store’s customer service standards are consistently met, providing excellent experiences that align with the brand values.
• Collaborate with marketing and sales teams to plan and implement promotional campaigns, events, and initiatives that align with the company’s strategy and customer engagement goals.
• Manage and develop the customer experience team, including training, performance management, and creating a positive work environment that fosters excellent service.
• Monitor customer feedback, resolve complaints or issues efficiently, and implement strategies to improve customer satisfaction and retention.
• Maintain a high level of store cleanliness, visual merchandising, and product display to ensure a professional and attractive presentation.
• Track and report on the success of events, performances, and initiatives, and recommend adjustments to improve future outcomes.
• Oversee the daily operations of the customer service department, ensuring high-quality support for clients.
• Develop and implement customer service policies and procedures that align with company goals.
• Train, mentor, and evaluate customer service representatives to enhance their skills in client interaction and problem-solving.
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
• Foster a positive team environment that encourages collaboration, accountability, and continuous improvement.
• Handle escalated customer complaints and provide effective resolutions in a timely manner.
• Collaborate with other departments to ensure seamless communication and support for customers.
• Stay updated on industry trends and best practices in customer service.