ตำแหน่ง IT Manager / Project Manager

บริษัท TouchTechnologies

ที่อยู่บริษัท 065-864-1956 บริษัท ทัช เทคโนโลยี จำกัด (สำนักงานใหญ่) 39 อาคารทัชบิลดิ้ง ถ.พระราม 9 ซอย 7

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
IT Manager
(Take care IT and Network system, PDPA, internal Audit and Security)

-Championed the migration of 60% of company servers to a Cloud-based.
-Designed and implemented a comprehensive disaster recovery plan cloud replication, achieving a Recovery Time Objective (RTO) of 30 mins.
-Managed backup/restore and maintained backend software, improving data interface with HR/Financial databases by 98%.
-IT Governance policy to meet the organization/IT goals such as covering various risks and business continuity with the IT system as the driver.
-Appointed as DPO (Data Protection Officer) to protect the PDPA data management process and manage data in accordance with the law, including process management of data requests in accordance with the Thai Act
-Managed team in monitoring and enhancing server/cloud system performance.
-Include the percentage reduction in system downtime achieved through proactive monitoring and maintenance.
-Led multiple IT projects from conceptualization to implementation.
-Developed an efficient data integration model which reduced data redundancy by 45%.
-Directed successful maintenance/repair activities on critical hardware components, reducing downtime by 95% for continuously business.
-Stakeholder Engagement: Collaborating with other departments and executives to understand their technology needs and align IT initiatives with business objectives.
-Reduction in response time for resolving IT issues, measured in percentage or hours, after implementing automated solutions.
-Specify the amount of cost savings delivered by optimizing server utilization or consolidating services.
-Developed long term strategic Network computing plans resulting in systems integration.
-Internal Audit in cyber crime security compliance following implementation of security protocols such as CIS,Hardening and patches management issue.
-Designed and rolled out a comprehensive patch management process, achieving 99.8% compliance across all systems and reducing vulnerabilities by 85% within the first quarter of implementation.
-Conduct risk management, implement controls, and enhance security measures.
-Manage incident response, investigations, and provide guidance for resolution.

Project Manager
( Take care of multiple project like * Smart City, * Sandbox )

-Collaborated with product owners and Stakeholder to develop functional requirements for business application solutions.
-Manage a group team of Developer,BA,UX/UI by organizing the development timeline accordingly,cost savings ,time plan, agile development process.
-Created documentation SOP and training materials, SIT,UAT,PROD to customer.
-Own and manage the product backlog and sprint planning, ensuring development teams have a clear understanding of priorities and deliverables.
-Manage Backlogs that the product team is working most efficiently for incident issue.
-Ensure alignment with revenue goals and overall business objectives.

ตำแหน่ง Specialist Support / Implement Lead

บริษัท TouchTechnologies

ที่อยู่บริษัท 065-864-1956 บริษัท ทัช เทคโนโลยี จำกัด (สำนักงานใหญ่) 39 อาคารทัชบิลดิ้ง ถ.พระราม 9 ซอย 7

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Provide support and installation for customers in the Touch product after product launch.
-Analyzed, designed, developed, documented and implemented Supply Chain Management, Warehouse and Distribution, Inventory Control, Customs Management, Asset Management, Time Attendance system
-Led team to enhance computerized systems and improve working processes. Boosted performance within one year by creating a management tools to allow a set number of staff to handle increased volume and service requirements
-Taking care of customers both in Thailand and abroad (hotel groups, Laos, Singapore)
-Taking care of customers product in Smart City to “”Phuket Sandbox” , “Phuket Smart City WiFi” and “”Phuket Health Sandbox”
-Provide a call center team to take care of customers by developing a call center with open source such as Asterisk VOIP and Ticker issue management.
-Control service with SLA and provide customer service with ITSM process.
-Review issues every week for resolving major issues .
-Reduced warehouse-processing time by 40% by designing and implementing an enhanced shipping process.
-Liaised with clients regarding computerized systems and information technology. Coordinated with vendors and maintained third parties’ software by making minor modifications as required.
-Effectively handled the escalation of technical issues, resulting in improved team productivity.
-Designed, timeplaned, installed and supported hardware and software infrastructure for “Touch” products to customers.
-Implement Linux Server Family. Supported System Administration, Firewalls, Anti-Virus, System maintenance, Security Protocols, Monitoring Tools, Load Balancing, Back-up and recovery procedures.
-Implemented LAN , WLAN and WAN Network .
-Implemented System ( Radius , WiFi , Proxy, Web, Database and VOIP)
-Web development with Nodejs and PHP with Relational DB and Non Relational DB for support tools.
-Install and Maintain Linux Server like Radius Server , Web Server , Database , VPN , Firewall , Squid Proxy Cache , Hotspot Gateway , VOIP Asterisk . -Design the infrastructure network such as LAN and WAN for all customers and our many products.
-Provide Linux(100%) , Firewall and Multi WAN Load Balancing .
-DevOps Operation with Kong , CI/CD , Gitlab , Nexus , Jenkins , Kube

ตำแหน่ง RnD Product Owner Lead

บริษัท TouchTechnologies

ที่อยู่บริษัท 065-864-1956 บริษัท ทัช เทคโนโลยี จำกัด (สำนักงานใหญ่) 39 อาคารทัชบิลดิ้ง ถ.พระราม 9 ซอย 7

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Analyze customer needs and create products that meet their needs. By creating products related to WiFi Management and Smart City Platform products to provide services to Hotel and Operator customers, the company was able to generate income of up to 80 million Baht฿ and had both domestic and international customers.
-Research and Developing products from open source to production product
-Manage a team for development of the work system of the group of Programmers,BA,Design by organizing the development timeline accordingly.
-Improved communication between non-technical and technical employees by effectively translating technical.
-Carried out system analysis and design techniques to produce innovative solutions to complex business objectives.
-Conducted comprehensive research on emerging technologies to stay consistent with industry trends.
-Tracking volume increased income for Touch-ICS Product from 50,000 Baht฿ to 200,000 Baht฿ per month .
-The total sales were around 80 million Baht฿ sell, with marketing in Thailand and abroad.
-Sell Engineering and training to following customers to sell support .
-Provide Smart City Product to customers such as “”Phuket Sandbox” , “Phuket Smart City WiFi” and “”Phuket Health Sandbox”
-Provide WiFi Management (Touch-ICS) Product to customers such as Ambassador Hotel,Novotel,Hilton , CAT ,TOT,The Mall, Megabangna,Bitec and others.

ประสบการณ์ทำงานอื่นๆ
KSC Commercial Internet / True Corporation
Telecom Engineer
-Implemented the Telephony Callcenter System with Avaya Platform such as VPMS,MPP,AVP and AIC
-Monitor all Telephony Systems with the best solution for real time management .
-Implemented and monitored Oracle System on Linux Server and Solaris .

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