- Manage and update the company's website (pre-built platform).
- Upload company products for promotion on the website.
- Maintain the Network and Data Storage systems.
- Coordinate with suppliers related to the managed tasks (within the scope of IT).
- Coordinate with customers (when the sales team is meeting with them).
- Manage the Line Official Account to provide technical support for the sales team.
- Coordinate with the graphic design department to create media for promotion on the company's website and various social networks.
- Provide information on software usage to customers.
- Troubleshoot software usage issues with customers.
- Propose suggestions to programmers for software development.
- Prepare summary reports on software usage based on customer calls.
Professional Profile
- Extensive experience in installation, administration and networking in various environments.
- Thorough knowledge of Windows Vista, Windows XP, Windows Server 2003, Windows Server 2008, Windows Server 2012, TCP/IP, Ghost
- Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, WINS, DNS, Protecting and recovering the system from ransomware with AD, Migrate File Server, Cluster File Server & DFS, AD Migrate, AD DNS, Quota file, Block File, Shadow Copy, Audit Log, Exchange, Bitlocker
- Extensive documentation and training experience.
- Successful project and technical team leader and motivator.
- Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10
- Microsoft Servers: Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022
- Software: MS Office 2007, MS Office 2003/XP, Norton Utilities, PC Anywhere, McAfee, WinZip, 7Zip
- Hardware: Intel, AMD, HP, Dell PowerEdge and others.
- High availability: Cluster File Server, Replica Broker, Exchange Database Availability Group (DAG)
- Mail server: Microsoft Exchange 2003, Microsoft Exchange 2007, Microsoft Exchange 2010, Microsoft Exchange 2013, Microsoft Exchange 2016, Microsoft Exchange 2019
- Virtualization: Microsoft Hyper-V, VMware
- Backup Product: Veeam, Aomei Backupper Technician ProPlus
- CLOUD: Office 365, Azure, Google Drive For Desktop&Browser
- Networking: IPX/SPX, TCP/IP, Routers, Switches, Modems, Hubs and Bridges
- Deployment: WSUS