Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending. Supported serving staff with fast, accurate beverage preparation.
• Performed cash handling and reconciliation at the end of each shift.
• Led and managed staff to maintain smooth daily operations.
• Hired, trained, and supervised a team of cafe staff.
• Monitored health and safety measures for guaranteed compliance.
• Created and updated menu offerings based on customer feedback.
• Resolved customer complaints and provided exceptional service.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Handing over 50 customer in weekend.