Provide technical and functional support for business applications such as SAP (include HRM, FI, etc.).
Troubleshoot and resolve system issues reported by users.
Collaborate with cross-functional teams to implement improvements.
Maintain application documentation and user guides.
Ensure data integrity and support regular system updates.
Conduct user research to understand customer needs and behaviors, translating insights into intuitive and engaging design solutions.
Create wireframes, prototypes, and high-fidelity designs for websites, mobile apps, and other digital platforms aligned with Punpromotion's branding and goals.
Work closely with product managers, developers, and marketing teams to ensure seamless implementation of
designs and alignment with business objectives.
Plan and execute usability testing to gather feedback and iterate on designs for optimal user experience.
Address design challenges with innovative solutions that balance user needs and business goals.
Coordinating with clients in gathering UX requirements.
Designing Wireframe, Sitemap, User Flow, and User Journey for the UX design part.
Learning and researching the User Experience every time to improve my skills.
Created the graphic for use in the real product, designed on UI part, and made the prototype.
Coordinate with the development team to ensure the quality of the product.
Create and develop marketing materials, e.g., social media posts, website banners, infographics, illustrations, etc.