• Analyzed root causes of issues and prepared comprehensive analysis reports to support decision-making.
• Monitored product standards across regional plants in Asia to ensure alignment with global quality requirements.
• Conducted root cause analysis of customer complaints across Asia, generated reports, and implemented process improvements to minimize recurring defects.
• Analyzed product defects using NCT data from Production Department, contributing to improved product quality and reduced defect rates.
• Managed action plans for technicians and operators to ensure timely resolution of issues and continuous process improvement.
• Implemented process improvements in the quality system, leading to increased compliance and reduced defects.
• Followed up on NCT, NCR, PCR, and ECN cases to ensure timely resolution and compliance.
• Communicated with customers regarding claims to ensure timely resolution and customer satisfaction.
• Performed root cause analysis and implemented corrective actions, resulting in reduced downtime and lower costs of non-conforming (NG) products.
• Evaluate initial controls for new models
• Participate in ISO audits (9001, 14001, IATF 16949)
• Weekly meetings (APQP, PFMEA, FMEA
• Investigated customer and internal quality issues to identify root causes and implement corrective actions.
• Facilitated cross-functional coordination among departments to ensure smooth project execution and timely issue resolution.
• Performed Fault Tree Analysis (FTA) to identify root causes of quality and production issues.
• Presented problem reports to customers clearly and professionally, ensuring transparency and fostering trust.