Training Specialist, Learning and Development, Customer Service
55,000บาท ขึ้นไป
16 ม.ค. 2569
16 ม.ค. 2569
ตำแหน่งที่สนใจ
Training Specialist, Learning and Development, Customer Service
ประวัติการศึกษาสูงสุด
จบการศึกษาแล้ว ในปี พศ. 2556
ปริญญาตรี Ateneo de Davao University
Bachelor of Science
Information Technology
3
ประวัติการทำงาน
11 ปี
พฤศจิกายน 2562 ถึง พฤศจิกายน 2568
Sr. Training Specialist
Canadian Solar Manufacturing Thailand Co., Ltd.
Chonburi, Thailand
สำหรับสมาชิกเท่านั้น
● Designed and executed end-to-end learning & development strategies aligned with organizational objectives,
partnering with cross-functional stakeholders to deliver innovative learning solutions that enhanced technical
capability by 46% organization-wide.
● Implemented and governed the Learning Management System (LMS), managing all learning transactions,
reporting, and database administration to ensure seamless deployment of content, tracking of employee
progress, and data-driven insights for continuous improvement.
● Developed comprehensive Learning Road Maps and competency frameworks across engineering, operations,
and technical roles, conducting training needs analysis (TNA) with department leaders and SMEs to create
role-based development programs that directly improved workforce productivity.
● Managed THB 2M annual training budget, coordinating both in-house and vendor-led learning interventions
while ensuring compliance with regulatory requirements and alignment with talent development strategy.
● Redesigned onboarding programs using blended learning approaches including eLearning modules, job
shadowing, and interactive simulations, reducing new hire time-to-productivity by 30% and accelerating
speed-to-competency.
● Supported talent management and succession planning initiatives, defining technical competencies and
creating personalized development paths for high-potential employees and future leaders.
● Analyzed training effectiveness through KPIs and learning metrics, continuously refining programs based on
performance data and stakeholder feedback to drive measurable improvements in employee capability and
engagement.
มกราคม 2559 ถึง กรกฎาคม 2561
Training Specialist (Worldpay Inc.)
VXI Global Solutions, LLC
Philippines
สำหรับสมาชิกเท่านั้น
● Spearheaded the Offshore Training Model launch, securing executive buy-in from global leadership and
successfully scaling learning programs to support regional expansion across APAC operations.
● Delivered comprehensive training cycles for 40–50 employees across technical support, compliance, and
service operations, utilizing best-in-class learning methodologies and technology to enable large-scale
workforce development.
● Created innovative eLearning modules, interactive simulations, and learning resources that accelerated
learner competency development while maintaining high knowledge retention and alignment with quality
assurance standards.
● Monitored and analyzed training effectiveness data, leading to 15% improvement in first-call resolution
(FCR) and overall QA performance through data-driven program refinements.
● Developed technical onboarding bootcamp that reduced training delivery time by 20% while maintaining
knowledge transfer effectiveness and engaging distributed workforce teams.
● Mentored junior trainers and contributed to global L&D standardization, ensuring consistency and scalability
across multiple sites and supporting organizational learning culture.
มีนาคม 2556 ถึง มกราคม 2559
Master Training Specialist (Western Union)
VXI Global Solutions, LLC
Philippines
สำหรับสมาชิกเท่านั้น
● Completed comprehensive Train-the-Trainer certification program as one of the first Master Trainers in
APAC, specializing in financial compliance and operational training interventions.
● Designed and facilitated technical training on Anti-Money Laundering (GSI) compliance, operational
software, and policy updates, ensuring regulatory knowledge and adherence across new and tenured staff.
● Partnered with global stakeholders to deliver calibration and engagement sessions, elevating team Customer
Satisfaction rankings to Top 3 globally and fostering a culture of continuous improvement.
● Successfully launched 3 new product lines through coordinated technical training, simulation-based learning,
and structured evaluations, ensuring smooth rollout and team readiness.
● Recognized as "Busiest Trainer of the Year" for delivering high-volume, high-impact training programs that
directly supported business objectives and employee development.