คุณแนะนำงานนี้ให้เพื่อน
The Operations Manager
บริษัท บ้านสวยกรุ๊ป (สุราษฎร์ธานี) จำกัด (มหาชน)
- Proven experience in hospitality or hotel operations management.
- Strong leadership, organizational, and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Financial and analytical acumen to manage budgets and optimize resources.
- Ability to multitask and work effectively under pressure
- Knowledge of hospitality software systems (e.g., PMS, POS, reservation systems).
• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to maximize profitability and reduce operational costs.
• Ensure all operations comply with health, safety, and hotel regulations.
• Support recruitment, onboarding, and professional development of team members.
• Optimize operational workflows and manage staff performance.
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