Responsibilities
Job Summary & Purpose:
The Store manager is responsible for directing and managing all areas of assigned store (under the company policy) to ensure that target sales and profits, and total cus-tomer satisfaction are achieved.
Principal Accountabilities:
-To manage the assigned store to meet store target both financial aspects and opera-tional standard aspects (Store Appearance, Product variety, etc.).
-To create schedule shift hours that would best suit the store operation
• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to max